Average Reviews:
(More customer reviews)I was excited to purchase this product since my dog has ran away several times .
The first spotlight gps locator I received did not work at all. The GPS could not be located from online at all. The tech support line staff was helpful and sent a replacement fairly quickly. As a side note, I was surprised that the support line seems to be a one or two-person operation. I thought this company would be a bigger one.
The second locator worked better but after several weeks of using it, I'm sad to say I'm quite disappointed on how it works. It works only about 20% of the time and when it does, it takes almost 30 minutes to locate online and is about 5 minutes behind when tracking the dog. 5 minutes is a very long time when trying to find a dog who's running. I was told it should only be 30 seconds delayed.
The tech support did not seem surprised at this and made vague promises about sending a "newer" version they were working on. After almost 2 months, I have not received anything.
Overall, unless major fixes are made, this product will not help you locate a lost dog thru GPS tracking.
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