Average Reviews:
(More customer reviews)When I purchased the original version of the Innotek Ultrasmart contain and train system, it was great. MY dog learned quick and he stays within boundaries even without collar on all the time. When I got a second dog, I ordered a second collar for ~$100. Within 2 months, I had to replace it since the glue holding on front cover did not hold and the front cover fell off, disconnecting the two small wires that control the sound. I called Innotek and got a free replacement collar. At the same time, I replaced the other ~2 year old collar since it stopped responding to the remove. This was done for $40 under limited lifetime warranty. Unfortunately, the collars have been redesigned and made with much cheaper quality materials. The collar straps are made of flimpsy rubber material. They tried to introduce a clip collar along with the buckle, but even with the clip part of the collar the buckle part is holding the clip part on. The buckle is very loose an deasily slides back and forth and with the thin, flimpsy straps, the plastic loops that are supposed to secure the length of strap easily pop off. Mine did just that so the collar came off one of my two dogs and the colar became a chew toy. Fortunately, my dog did not choke but the receiver is destroyed so my free collar replacement is goign to probably cost me another $100 to replace. I am now digging out the straps from the original receiver to put on the one remaining collar. If you are purchasing the collar to replace an old one, save the straps of the old one and use those. If you are purchasing the system for the first time, I would ask what the straps on the collars are (durable rubber or flimpsy rubber with the clip and buckle). IF it is the latter, I would request whether they have the old replacement straps or consider another system. Otherwise, there is a risk that your dog will lose the collar or choke on the parts after losing the collar.
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